Help

Issue/Question

How do I share content in a Zoom Room from my personal laptop, tablet, or phone? 

Environment

• Zoom

Resolution

Zoom Rooms do not have laptop connections. If you need to share content from a laptop or other personal device, you can do so using the Zoom Workplace desktop client or a web browser. 

Last Modified: 03-13-2026 14:36PM

Issue/Question

My display name is showing up as something other than my preferred first name, how can I get that changed?

Resolution

Students

 Note: If you need your legal first or last name updated you should contact the Office of the Registrar.

1. Navigate to TopNet.
2. Click TopNet Login.
3. Sign in with your WKU Account.
4. Click Personal Information tab.
5. Click Name Change Information.
6. Type in your new preferred first name.
7. Click Submit New Preferred Name.

Employees

 Note: If you need your legal first or last name updated you should contact Human Resources.

1. Navigate to TopNet.
2. Click TopNet Login.
3. Sign in with your WKU Account.
4. Click Personal Information tab.
5. Click Name Change Information.
6. Type in your new preferred first name.
7. Click Submit New Preferred Name.

Alumni

Alumni should contact the Alumni Association at 270-745-2586 to update their preferred first name on file. If you have a preferred first name, and no longer want that as the display name, then you will need to have that removed on file.

Last Modified: 01-16-2026 09:28AM

Issue/Question

Can the WKU ITS Service Desk provide me with the password of my WKU Account?

Resolution

We are unable to view passwords for accounts. Users can use the accounts page to try resetting a password for any of their WKU accounts.

Note: Users using Guest Accounts will need to contact their sponsor in order to get the password.

Last Modified: 08-18-2025 15:19PM

Issue/Question

Where can I look up how much printing allocation I have remaining? 

Resolution

From iWKU App

1. Open iWKU app App.
2. Tap Balances.
3. Tap Printing.

From TopperPrint Website

1. Log into TopperPrint.
2. Your sum balance from your initial print allocation, funds you have added yourself, and any refunds is found in the Balance panel in the upper left.
   Note: You cannot check your print allocation through the website unless you are connected to an Internet connection on campus or are utilizing the WKU VPN.

Last Modified: 08-13-2025 10:49AM

Issue/Question

How do I log into myWKU?

Resolution

1. Navigate to the myWKU login page.
2. Click Sign In. 
3. Enter your WKU Email Account.
4. Enter your Password.
5. Click Sign In.
6. Authenticate with Microsoft MFA, if prompted. 

Last Modified: 02-13-2025 12:23PM