Help

Issue/Question

Where can I look up how much printing allocation I have remaining? 

Resolution

From iWKU App

1. Open iWKU app App.
2. Tap Balances.
3. Tap Printing.

From TopperPrint Website

1. Log into TopperPrint.
2. Your sum balance from your initial print allocation, funds you have added yourself, and any refunds is found in the Balance panel in the upper left.
   Note: You cannot check your print allocation through the website unless you are connected to an Internet connection on campus or are utilizing the WKU VPN.

Last Modified: 08-19-2024 14:41PM

Issue/Question

Where is the employee directory in myWKU?

Environment

• myWKU

Cause

The Home, Student, and Faculty/Staff tabs in myWKU display different information.

Resolution

1. Log into myWKU.
2. Click the  home icon.
3. The employee directory search is located in the top-right section of the page.

Last Modified: 12-04-2023 10:02AM

Issue/Question

How do I manage my bookmarks and folders within the Bookmarks section in myWKU?

Environment

• myWKU

Resolution

Managing Bookmarks

Managing Folders 

Last Modified: 10-26-2023 12:59PM

Issue/Question

Can the WKU ITS Service Desk provide me with the password for any of my accounts?

Resolution

We are unable to view passwords for accounts. Users can use the accounts page to try resetting a password for any of their WKU accounts.

Note: Users using Guest Accounts will need to contact their sponsor in order to get the password.

Last Modified: 03-07-2023 14:06PM

Issue/Question

How do I log into myWKU?

Resolution

1. Navigate to the myWKU login page.
2. Click Sign In. 
3. Enter your NetID.
4. Enter your NetID Password.
5. Click Sign In.
6. Authenticate with Duo, if prompted. 

Note: You must be currently enrolled in classes or an active Faculty/Staff member to access myWKU.

Last Modified: 01-28-2021 10:58AM

Issue/Question

My display name is showing up as something other than my preferred first name, how can I get that changed?

Resolution

Students

 Note: If you need your legal first or last name updated you should contact the Registrar's Office at 270-745-3351.

1. Log into TopNet.
2. Click Continue Login.
3. Click Personal Information.
4. Click Name Change Information.
5. Type in your preferred first name.
6. Click Submit New Preferred Name or Remove Preferred Name.

Employees

 Note: If you need your legal first or last name updated you should contact Human Resources at 270-745-5360.

1. Log into TopNet.
2. Click Continue Login.
3. Click Personal Information.
4. Click Name Change Information.
5. Type in your preferred first name.
6. Click Submit New Preferred Name or Remove Preferred Name.

Alumni

Alumni should contact the Alumni Association at 270-745-2586 to update their preferred first name on file. If you have a preferred first name, and no longer want that as the display name, then you will need to have that removed on file.

Last Modified: 11-12-2020 12:49PM

Issue/Question

When I attempt accessing Blackboard from myWKU I receive the following error message:

Guests are not allowed to access this content

Environment

• Blackboard

Resolution

1. Refer to related article Clearing Cache (Firefox) to begin the troubleshooting process.
2. If the first article does not resolve the error then please refer to the second article Installing Firefox and reinstall Firefox.
3. If the second article does not resolve the error then the next step is clearing the %appdata% folder for Mozilla Firefox.
   Note: Erasing this folder will permanently delete any bookmarks the user has. It is recommended the user backup their bookmarks if they are wanting to keep them.
4. Select the Start Menu button.
5. In the search bar type %appdata% and press Enter.
6. Right-click on the Mozilla folder.
7. Select Delete.
8. Run Firefox.

Last Modified: 07-22-2020 13:43PM

Issue/Question

Firefox quits responding when using myWKU.

Environment

• Firefox Quantum ESR (Extended Support Release)

Cause

Improper settings can cause Firefox Quantum ESR to stop responding properly. 

Resolution

1. Open Firefox. 
2. Click the menu  in the upper-right corner. 
3. Select Options. 
4. Click General. 
5. Scroll down to Performance. 
6. Uncheck  Use recommended performance settings.
7. Uncheck   Use hardware acceleration when available.
8. Change Content process limit from 4 down to 2. 
9. Close Firefox. 
10. Reopen Firefox. 

Last Modified: 10-22-2018 10:59AM