Help

Issue/Question

Where can I look up how much free printing allocation I have left? 

Resolution

1. Log into PaperCut Portal. 
   Note: You must be on campus or logged into VPN to access.
2. On Summary tab, Big Red Dollars Balance is displayed in top left panel.

Last Modified: 09-16-2020 11:06AM

Issue/Question

When I attempt accessing Blackboard from myWKU I receive the following error message:

Guests are not allowed to access this content

Environment

• Blackboard

Resolution

1. Refer to related article Clearing Cache (Firefox) to begin the troubleshooting process.
2. If the first article does not resolve the error then please refer to the second article Installing Firefox and reinstall Firefox.
3. If the second article does not resolve the error then the next step is clearing the %appdata% folder for Mozilla Firefox.
   Note: Erasing this folder will permanently delete any bookmarks the user has. It is recommended the user backup their bookmarks if they are wanting to keep them.
4. Select the Start Menu button.
5. In the search bar type %appdata% and press Enter.
6. Right-click on the Mozilla folder.
7. Select Delete.
8. Run Firefox.

Last Modified: 07-22-2020 14:43PM

Issue/Question

How do I log into myWKU?

Resolution

1. Navigate to the myWKU login page.
2. Click Sign In. 
3. Enter your NetID.
4. Enter your NetID Password.
5. Click Sign In.

Note: You must be currently enrolled in classes or an active Faculty/Staff member to access myWKU.

Last Modified: 05-15-2020 10:21AM

Issue/Question

Can the WKU ITS Service Desk provide me with the password for any of my accounts?

Resolution

We are unable to view passwords for accounts. Users can use the accounts page to try resetting a password for any of their WKU accounts.

Note: Users using Guest Accounts will need to contact their sponsor in order to get the password.

Last Modified: 11-14-2019 15:29PM

Issue/Question

Firefox quits responding when using myWKU.

Environment

• Firefox Quantum ESR (Extended Support Release)

Cause

Improper settings can cause Firefox Quantum ESR to stop responding properly. 

Resolution

1. Open Firefox. 
2. Click the menu  in the upper-right corner. 
3. Select Options. 
4. Click General. 
5. Scroll down to Performance. 
6. Uncheck  Use recommended performance settings.
7. Uncheck   Use hardware acceleration when available.
8. Change Content process limit from 4 down to 2. 
9. Close Firefox. 
10. Reopen Firefox. 

Last Modified: 10-22-2018 11:59AM

Issue/Question

My display name is showing up as something other than my preferred first name, how can I get that changed?

Resolution

Students

 Note: If you need your legal first or last name updated you should contact the Registrar's Office at 270-745-3351.

1. Log into TopNet.
2. Click Continue Login.
3. Click Personal Information.
4. Click Name Change Information.
5. Type in your preferred first name.
6. Click Submit New Preferred Name or Remove Preferred Name.

Employees

 Note: If you need your legal first or last name updated you should contact Human Resources at 270-745-5360.

1. Log into TopNet.
2. Click Continue Login.
3. Click Personal Information.
4. Click Name Change Information.
5. Type in your preferred first name.
6. Click Submit New Preferred Name or Remove Preferred Name.

Alumni

Alumni should contact the Alumni Association at 270-745-2586 to update their preferred first name on file. If you have a preferred first name, and no longer want that as the display name, then you will need to have that removed on file.

Last Modified: 07-19-2018 09:27AM

Issue/Question

How do I delete a bookmark folder in myWKU?

Environment

• myWKU

Resolution

1. Click the  icon on the top left.
2. Scroll down to the Bookmarks module (typically located on the left hand side).
3. Click  Delete.
4. Click the  button next to the folder to be deleted.
    Note: Any bookmarks or folders within that folder will also be deleted.
5. Click  Remove.

Last Modified: 05-30-2018 15:27PM

Issue/Question

How do I edit a bookmark folder in myWKU?

Environment

• myWKU

Resolution

1. Click the  icon on the top left.
2. Scroll down to the Bookmarks module (typically located on the left hand side).
3. Click  Edit.
4. Click the button next to the folder to be edited.
5. In the  Editing pop up window:
   1. Update your Folder Name.
   2. Update the selected folder. Folders can be added to folders in the Top Level.
   3. Click  Save.

​

Last Modified: 05-30-2018 15:27PM

Issue/Question

How do I add a folder to Bookmarks in myWKU?

Environment

• myWKU

Resolution

1. Click the icon on the top left.
2. Scroll down to the Bookmarks module (typically located on the left hand side).
3. Click  Add.
4. Select Folder.
5. In the Add a Folder pop up window:
   1. Enter your Folder Name.
   2. Select a Folder. Folders can be added to folders in the Top Level.
   3. Click  Add Folder.

Last Modified: 05-30-2018 15:26PM

Issue/Question

How do I delete a bookmark in myWKU?

Environment

• myWKU

Resolution

1. Click the  icon on the top left.
2. Scroll down to the Bookmarks module (typically located on the left hand side).
3. Click  Delete.
4. Click the  next to the bookmark to be deleted.
5. Click  Remove.

Last Modified: 05-30-2018 15:26PM

Issue/Question

How do I edit a bookmark in myWKU?

Environment

• myWKU

Resolution

1. Click the  icon on the top left.
2. Scroll down to the Bookmarks module (typically located on the left hand side).
3. Click  Edit.
4. Click the button next to the bookmark to be edited.
5. In the  Editing pop up window:
   1. Update your Bookmark Name.
   2. Update your Bookmark URL​.
      Note: Must include http:// or https:// in your URL.
   3. Update the selected folder for the bookmark.
   4. Click  Save.

Last Modified: 05-30-2018 15:26PM

Issue/Question

How do I add a bookmark in myWKU?

Environment

• myWKU

Resolution

1. Click the icon on the top left.
2. Scroll down to the Bookmarks module (typically located on the left hand side).
3. Click  Add.
4. Select Bookmark from the dropdown.
5. In the Add a Bookmark pop up window:
   1. Enter your Bookmark Name.
   2. Enter your Bookmark URL.
      Note: Must include http:// or https:// in your URL.
   3. Select a Folder for the bookmark. If no folders have been created previously select Top Level.
   4. Click  Add Bookmark.

Last Modified: 05-30-2018 15:26PM